epikwin Privacy Policy - Data Protection & Your Rights

This page describes what we collect when you use epikwin and how we keep that data protected. When you open an account, deposit via DANA or e-wallet, place a bet on Liga 1, or play a live-dealer game, we collect information necessary to operate our platform and comply with local law. Your data—email address, identity documents, payment records, and betting history—remains within our control and is accessed only by epikwin staff responsible for account verification, customer support, and fraud prevention.

We store this data securely using encryption and access controls. We do not sell your personal information to advertisers or third-party marketing firms. We do share limited data with payment processors and hosted-service providers who help us operate our platform; these partners are bound by confidentiality agreements and may only use your data as necessary to complete their services.

This policy explains our practices across account registration, deposits and withdrawals, game play, and customer support. If you have questions about how we handle your information, contact our support team in Jakarta, Surabaya, or Bandung.

What we collect and why

We collect several categories of information to operate epikwin and comply with Indonesian regulations. Your account information includes email, username, and password. Your identity information includes government-issued ID (KTP, SIM, or passport), date of birth, full name, and proof of address. We collect this during account creation and KYC verification; it is required to open an account and process withdrawals.

Your payment information includes transaction history, deposit and withdrawal amounts, payment method type (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and associated account details. We never store full credit card numbers; payment processors handle card data directly. Your behavioral information includes betting activity (wagers placed on Liga 1, Piala AFF, Champions League, and other markets), game play history (live-dealer rounds, slot games, esports markets), session duration, and device information (operating system, browser type, IP address).

We use account and identity data to operate your epikwin account, verify your identity, process deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use payment data to settle your transactions and detect fraud. We use behavioral data to prevent abuse, maintain game integrity, and improve our platform based on usage patterns. We do not use this data for marketing to other users without your consent.

Your rights and how we protect your data

Security and data protection

We encrypt all personal data in transit (using TLS) and at rest (using AES-256). Our servers are housed in secure data centres with controlled access, backup systems, and redundancy. We limit staff access to personal data to employees and contractors who need it for account management, customer support, and fraud prevention. All staff sign confidentiality agreements. We conduct regular security audits and respond to data-breach incidents within 24 hours, notifying affected users of any unauthorized access.

Your rights under this policy

You have the right to request access to your personal data held by epikwin. You can request correction of inaccurate information (e.g., your registered address) by contacting support. You have the right to request deletion of your account and associated data, subject to our legal obligation to retain transaction records for 7 years for tax and regulatory compliance. You may request a copy of your data in portable format (e.g., CSV). To exercise any of these rights, email our privacy team or contact live chat during business hours.

Cookies and tracking

epikwin uses cookies to maintain your login session, remember your language preference, and track usage patterns for platform improvement. Session cookies expire when you close your browser. Persistent cookies remain for up to 12 months. We use analytics tools (Google Analytics, internal logs) to measure traffic, identify technical issues, and understand which games and markets are most used. We do not use cookies for behavioral advertising. You may disable cookies in your browser settings; however, some platform features may not function correctly without them.

Third-party data processors

We share limited data with third parties who help us operate epikwin. Payment processors (DANA, e-wallet, mobile banking, bank networks) receive transaction information necessary to process deposits and withdrawals. Hosting providers receive technical data to maintain our servers. Our support team, based in Jakarta, Surabaya, Bandung, and Medan, accesses account data to respond to queries and resolve disputes. All processors are contractually bound to use your data only for the purposes we specify and to maintain confidentiality.

Contact epikwin

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our privacy team at [email protected] or use the contact form in the Help section. We respond to all privacy inquiries within 7 business days. Our support team is available in English and Indonesian, particularly during peak times such as Idul Fitri, Idul Adha, Imlek holidays, and Liga 1 season matches.

We update this policy periodically. Changes are posted on this page with an updated date. Continued use of epikwin after a policy update means you accept the revised terms. We encourage you to review this policy regularly.